FAQ
about stay
- Q: What are the check-in and check-out times?
- A: Check-in begins at 3:00 p.m. and check-out is at 11:00 a.m.
- Q: Is there a cancellation fee policy?
- A: Cancellation fees will be charged as follows.
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no-show On the day The day before 2-3 days ago 4-5 days ago 6-7 days ago 8-13 days ago 14-20 days ago 21-30 days ago general
Up to 14 people100％ 80％ 50％ 30％ 20％ 10％ - - - group
From 15 people100％ 100％ 100％ 100％ 100％ 100％ 90％ 80％ 50％ - Q: Can I wait for cancellations?
- A: We are sorry, but we do not have a waiting list system. For room availability, please contact us by phone (0550-82-9600) or check online reservations.
- Q: Is there a smoking area?
- A: All rooms in the hotel are completely non-smoking.
- Q: Is there room service?
- A: I'm sorry. This is not available at our hotel. Thank you for your understanding and understanding.
- Q: Are there vending machines in the hotel?
- A: There are soft drink and alcohol vending machines on the 3rd floor.
- Q: Is there a convenience store nearby?
- A: It is located about 5 minutes by car.
- Q: Please tell me about the amenities and equipment in the room.
- A: Please see the room introduction page for the amenities and equipment provided in the room. >>Click here for amenities
- Q: Can you see Mt. Fuji from your room?
- A: There are rooms facing Mt. Fuji and rooms facing Hakone. The Western-style deluxe twin and Japanese-style superior rooms all face Mt. Fuji, and you can enjoy the delicious air of Gotemba from the open terrace.>>Click here for information on rooms
- Q: Can I specify the view and floor number of my room?
- A: We do not accept requests. We will do our best to take your requests into consideration, but please note that we may not be able to comply with your requests.
- Q: Do you have barrier-free rooms?
- A: I'm sorry. There are no barrier-free rooms available.
- Q: Can you lay out the futon in the Japanese-style room?
- A: Guests are asked to lay out their own beds so as not to disturb their relaxation.
- Q: Do you have an environment where you can use the Internet?
- A:You can access the internet via wireless LAN in your room (free of charge).
For wired connections, please use the wired connection corner on the front floor. There is no LAN cable connection (wired connection) in the guest room. We do not provide rental computers, wireless LAN adapters, LAN cables, etc., so please prepare them yourself. - Q: Can I stay with my pet?
- A: We do not allow pets to stay with us.
- Q: We do not allow pets to stay with us.
- A: We have Western-style rooms that can accommodate sofa beds.
- Q: From what age does the child's accommodation fee start?
- A: If a preschooler uses bedding (futon/bed), a fee will be charged.
- Q: Can I send my luggage in advance?
- A: Please be sure to include the date of your stay and the name of the person staying with you.
2571 Fukasawa, Gotemba City, Shizuoka Prefecture 412-0023 Rembrandt Premium Fuji Gotemba - Q:Can I store my luggage before check-in?
- A: We will take care of it for you. Please inquire at the front desk.
- Q: Please tell me which credit cards are available.
- A: We accept VISA / DC / JCB / AMEX / Diners / Nikos / Master.
- Q: Can I extend the check-out time? (Late check out)
- A: Is possible. Please see below for extension fees.
extension fee
Up to 3 hours: 30% of the regular room charge
Up to 6 hours: 50% of the regular room charge
6 hours or more:100% of the regular room charge
*We may decline your extension depending on the situation. Please inquire at time of reservation or check-in.
about restaurant
- Q: What are the restaurant's business hours?
- A: 【Gastronomique LeMont】
[Breakfast] Business hours: Weekdays 7:00-9:00 Saturdays, Sundays, and holidays 7:00-10:00 Closed days: None
[Dinner] Business hours: Sunday to Thursday: 18:00 start / 19:00 start
Friday, Saturday, and the day before a holiday: 3-part system: 18:00 start / 19:00 start / 20:00 start Closed: None
We will operate as usual during Golden Week, summer period, year-end and New Year holidays, and public holidays.
>>Click here for restaurant page - Q: Is there a dress code for the restaurant?
- A: The dress code is smart casual.
- Q: Can I smoke in the restaurant?
- A: Smoking is completely prohibited inside our hotel.
- Q: Can I just use the hotel for meals even if I don't stay overnight?
- A: You can also use it just for meals. We look forward to your call for reservations.
Gastronomique LeMont
TEL：0550-82-9602 （hour 7:30～10:30 16:30～21:00）
*Cancellation fees are the same as for accommodation.
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no-show On the day The day before 9 days ago Up to 14 people 100% 80% 20% - 15 people or more 100% 80% 20% 10% - Q: I'm not used to multi-course meals, is that okay?
- A: We don't care about the format, and our customers enjoy it in their own style. In addition to knives and forks, chopsticks are also provided on the table. We will also explain the dishes, so if you have any questions, please feel free to ask our staff.
- Q: Is it possible to accommodate allergies?
- A: Basic policy for customers with food allergies
・Our hotel does everything possible to ensure that guests with food allergies can enjoy their meals with peace of mind.
・We obtain information regarding food allergies from manufacturers (food manufacturers, etc.) and strive to eliminate allergens as much as possible.
However, although labeling is required for the 7 specified allergen ingredients, labeling is recommended for the 20 equivalent specified allergen ingredients, and there is no recommendation for labeling for other items, making it difficult to fully understand allergens.
・Since the food is prepared in the same kitchen as the regular menu, we use the same tableware, cooking utensils, cleaning equipment, etc. as the regular menu. Additionally, wheat may be dispersed into the air and may become an allergen in other ingredients.
・Due to the above reasons, the menu we offer is not completely allergy-friendly, and we have no choice but to refuse meals to customers with severe allergic symptoms.
・When placing an order, please understand the above information before making your final decision.
Please contact us for more information. Restaurant reservations and inquiries TEL: 0550-82-9602
About the public bath
- Q: Please tell me about the ingredients and effects of hot springs.
- A: Spring quality: Simple hot spring (hypotonic, weakly alkaline, low temperature spring)
Efficacy: Neuralgia, muscle pain, joint pain, frozen shoulder, motor paralysis, joint stiffness, bruises, sprains, chronic digestive diseases, sensitivity to cold, recovery from fatigue, health promotion, decreased gastrointestinal function, autonomic instability, and various conditions caused by stress. Symptoms (sleep disorders, insomnia, depression), post-illness recovery, etc. - Q: Please tell me the business hours of the public bath.
- A: 6:00 - 24:00 *Day trip bathing: 10:00 - 15:00 (last reception 14:00)
>>Click here for the hot spring page - Q: Please tell me about the amenities and equipment in the public bath.
- A: The following items are available in the public bath.
Hair shampoo, hair rinse, body soap, hair dryer, hair brush, valuables box with lock, hair tonic, hand soap, cotton swabs, shower cap (women's bath only) - Q: Is there a sauna or open-air bath?
- A: There is also a Finnish sauna, a cold bath using Fuji's underground water, and an open-air bath with a spectacular view of Mt. Fuji and the night view.
- Q: Is it possible to take a day trip bath?
- A: yes. Available.
Time: 10:00-15:00 (last reception 14:00)
Prices: Adults (junior high school students and above) Weekdays ¥880 (tax included) Saturdays, Sundays, and holidays ¥1,100 (tax included) Children (elementary school students and younger) Weekdays ¥440 (tax included) Weekdays and holidays ¥550 (tax included)
Rental towel (bath towel/face towel set) 200 yen (tax included)
>>Click here for the hot spring page
About meetings and banquets
- Q: Can I eat in the conference room?
- A: I'm sorry. Please refrain from eating inside the conference room.
- Q: Can I just use the conference room without staying overnight?
- A: Available. Please feel free to contact us.
About access and surrounding sightseeing
- Q: Is there a shuttle service from Gotemba Station?
- A: You can use the free shuttle bus. If you come by taxi from Gotemba Station, it will take about 10 minutes and cost around ¥1800.
>>Click here for information on the free shuttle bus - Q: Please tell me how and when to get to the hotel from Gotemba IC.
- A: It is located along National Route 138 from Gotemba Interchange towards Hakone Otome Pass. If you are using a navigation system, search for the route using "2571 Fukasawa, Gotemba City".
>>Click here for access - Q: How long does it take to drive from the hotel to nearby spots?
- A: The travel times to representative nearby spots are as follows.
① Gotemba Premium Outlets: Approximately 6 minutes ② Fuji-Q Highland: Approximately 40 minutes ③ Fuji Safari Park: Approximately 30 minutes
>>Click here for information on nearby sightseeing
Other questions
- Q: Can we have fireworks on the hotel grounds?
- A: Please refrain from using fire on the premises. "Toy fireworks" such as hand-held fireworks were previously enjoyed in a designated space on the hotel grounds, but now, with strong guidance from the local fire department, fireworks will no longer be allowed on the hotel grounds starting in August 2016. Play is completely prohibited. Please note.
- Q: Please tell us who designed the hotel building and when it was constructed.
- A: It was designed by Kyoto architect Hiroyuki Wakabayashi and was built in February 1993.
- Q: When is the season for autumn leaves?
- A: It depends on the climate each year, so it is difficult to know exactly when the best time to see them is, but they begin to change color from the beginning of November.
- Q: Can you send me a pamphlet?
- A: If you let us know the destination and number of copies, we will send them to you.
